HOURS OF OPERATION
Monday through Friday 9 AM to 3PM CST.
1-888-482-3249: Please leave a voice mail if we do not answer and we will call you back. We are out building antennas!
We are continually building antenna systems to keep up with demand. So, please allow 2-5 business days for your order to be sent. Please allow up to 5-10 business days for your order to be sent if it is placed two weeks before or one week after Christmas, the Xenia Hamvention, or Field Day.
We provide the best possible prices on all International Shipping at the time each international order is placed. This is transparent, other than shipping costs are very low when compared to most other companies shipping to an International destination. The money saved from this discount can then be used to help defray Import Fees.
Alpha Antenna offers a one year replacement warranty against manufacturer defects on antenna products that have been manufactured by Alpha Antenna and sold through AlphaAntenna.com, eBay, Amazon, or other venue.
This warranty is extended to the original purchaser, beginning at the time of purchase, when purchase receipt and original product is provided to Alpha Antenna. This warranty is the sole and exclusive remedy, offered in lieu of all other warranties, expressed or implied. Alpha Antenna, Productive Industries, LLC, the online store AlphaAntenna.com, or any other entity sourcing the Alpha Antenna product line will not be liable for any indirect, incidental, or punitive damages arising from use of this product.
This limited warranty does not cover misuse, partial/complete disassembly of intact components, unauthorized modifications, and external causes such as acts of nature. This warranty does not cover normal wear and tear, or damage to any non-Alpha Antenna product used in connection with this product. This warranty does not apply to damage caused by accident, abuse, disassembly, misuse or modification of the Product. This warranty excludes without limitation any scratching or surface damage to any non-Alpha Antenna product, even if packaged with or sold with the Product.
Alpha Antenna offers a STORE CREDIT of the purchase price on unopened items in original like new condition that are returned for any or no reason at all within 90 days of purchase from only www.AlphaAntenna.com.
Alpha Antenna offers a STORE CREDIT minus a 10% restocking fee of the purchase price on opened items in original like new condition that are returned for any or no reason at all within 90 days of purchase from only www.AlphaAntenna.com.
Alpha Antenna offers a refund of the purchase price on items in original like new condition that are returned for any or no reason at all within 90 days of purchase from a hamfest upon return of the item with a receipt. If you cannot find your receipt, we might be able to find the duplicate in our manual receipt book, but no guarantee.
Returns can be sent only after email confirmation has been received from Alpha Antenna, which will include instructions for the return. If there are extenuating circumstances that have taken you beyond the above stated time frames, then please feel free to submit those so that we can review them on a case by case basis.
We share no information with any entity. We retain no credit card information.
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