Return Policy
Before you begin, CLICK HERE to view your Limited Lifetime Warranty.
Did you receive a non-functioning item that has a manufacturing defect? If so, you are likely do a full refund on the purchase price of your item upon its return to us, but only if it has a manufacturing defect. Otherwise, the following applies after we test the unit that you return:
Return OPEN BOX
For working products, Alpha Antenna offers a 60-day Refund from the purchase date on the purchase price minus:
- Shipping Fees,
- 12% restocking fee, and
- § Damage fees.
Return UNOPENED BOX
Alpha Antenna offers a 60-day Refund from the purchase date on unopened box items for any or no reason on the purchase price minus:
- Shipping Fees,
- 6% restocking fee, and
- § Damage fees.
§ Damage fees
We will verify the items are in original like new condition, and if any damage has occurred it will be assessed at replacement value and deducted from your refund. This includes testing to determine if power levels were exceeded, physical damage, etc.
Return Process
To return an item
1 – Click ‘Buy Now’, which creates an RMA# (Return Material Authorization number). You will not be charged for anything.
Fill in your information then click “Check Your Address Again & Place Order”
On Your Label
On the label you purchase from the carrier of your choice a tracking number will be required, please address the label per this example:
Alpha Antenna
c/o (Your original “ORDER NUMBER” and the “ORDER NUMBER/RMA” you will see after checking out using this Zero Dollar item process.)
112 East Commercial Street
Pleasant Hill, MO 64080
I ordered and received an antenna that I tested for several days in my operating environment. Due to my location, it didn’t work for my intended use. Alpha’s returns system was clear and easy to use and I receive a refund, less shipping and restocking fee very quickly. Alpha is definitely a pleasure to do business with!
Excellent customer service!!! Would definitely purchase again from Alpha Antenna!
Working with Alpha Antenna was a pleasant experience and they were most helpful. I have advised my friends to buy from Alpha Antenna
I was very pleased with your product. I recommend you be more specific in the sale explanation lots of questions that may be I did not ask or you didn’t explain. I thought it was plug and go. But to many details involved with both of your product it was my fault not to tell you that I don’t know anything about electronics just know how to talk on the radio 73 Steve.